Introduction

RentalBHK (“we”, “our”, “us”) provides an AI-powered platform for property rentals connecting tenants, property owners, and administrators. This Privacy Policy describes how we collect, use, and protect your information when you use our platform. By using RentalBHK, you agree to this Privacy Policy. If you do not agree, you should not use the app or services.

Information We Collect

a. Personal Information

• Name, email address, phone number for tenants and property owners.
• Admin credentials for administrators and super-admins.
• Profile pictures, property photos, and videos.

b. Financial Information

• For property owners, we collect bank account details (Account Holder Name, Account Number, IFSC Code, Bank Name) for the purpose of transferring rent payments collected through our online rental service.
• For tenants using our online rental service, we process payments through third-party gateways. We do not store your full credit card or bank details on our servers.

c. Property Information

• Property address, type, price, size, amenities, and registration documents.
• AI-generated descriptions and area calculations.

d. Usage Data

• IP address, device type, browser, operating system.
• Search history, viewed properties, and AI recommendations.
• Chat messages between tenants and property owners.

How We Use Your Information

• To provide and improve our services.
• To process property registrations, online rentals, payments, and subscriptions.
• To facilitate the transfer of rent from RentalBHK to the property owner's designated bank account after deducting applicable fees.
• To communicate securely between tenants and owners.
• To provide AI recommendations and assistance.
• To monitor and prevent fraudulent or unauthorized activity.
• For analytics, research, and marketing purposes.

Data Sharing

• We do not sell your personal information.
• We share owner and tenant contact information with each other only after a rental is confirmed online or if contact is explicitly initiated.
• Admins and super-admins may access data for monitoring, verification, and payment processing purposes.
• We may share anonymized or aggregated data for analytics.

AI and Automated Processing

• AI features analyze user inputs, preferences, and property data to provide recommendations and generate property descriptions.
• AI may process property documents for verification purposes.
• Users consent to AI-based processing of their data for the platform’s functionality.

Security Measures

• Data is stored securely on Firebase with authentication and role-based access.
• Owner banking information is encrypted and accessed only for payment processing.
• Real-time chats are encrypted in transit.
• Only super-admins can access banking/payment configurations.
• Sensitive personal and payment data is protected using industry-standard security practices.

Children’s Privacy

• RentalBHK is not intended for children under 18 years old.
• We do not knowingly collect data from minors.

Third-Party Services

• We may use third-party services like Firebase, Google AI, payment gateways.
• These third parties have their own privacy policies.

User Rights

• Access your data, edit your profile, and upload or delete documents.
• Request deletion of your account and personal data.
• Opt-out of marketing communications.

Updates to Privacy Policy

• This policy may be updated periodically.
• Users will be notified of material changes via email or in-app notifications.
• Continued use of the app constitutes acceptance of the updated terms.

Contact Information

For questions, complaints, or requests regarding your privacy:
Email: support@rentalbhk.com